CHAPTER 8 SOFTWARE SERVICE SUPPORT
Confidential
8-12
2. HOW TO USE THE SELF-DIAGNOSTICS TOOLS
Two self-diagnostics tools below are automatically installed when the printer driver is installed;
1) Diagnostics
2) Printer Information
The following sections describe the details on each tool.
2.1 Diagnostics
This tool helps you to report your PC environment to investigate the cause of problem such as
‘Printer won’t print’ or ‘Printer prints garbage or incorrect fonts’.
(1) When you start the program, the dialog box shown below appears. Follow the steps
described in the box, then click the OK button.
Fig. 8-1
(2) The message below appears, click the OK button if you want to check whether there is
any incorrect data or not. If you do not want to check it, click the Cancel button.
Fig. 8-2
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