398 Troubleshooting
Scan Driver/Printer Utility Problems
Problem Action
Unable to retrieve the Address
Book data from the printer on the
Address Book Editor.
Check that the USB cable, Ethernet cable or wireless printer adapter is connected
properly.
Ensure that the printer is turned on.
Ensure that the scan driver is installed on your computer. (The Address Book Editor
retrieves the Address Book data via the scan driver when the printer is connected
using a USB cable.)
The TWAIN driver cannot
connect to the printer.
Check that the USB cable, Ethernet cable or wireless printer adapter is connected
properly.
If using the network connection, check that IP address of the printer is set correctly.
To check the IP address, see "Scanning Using the TWAIN Driver" on page 211.
Check whether the printer is on. If the printer is on, reboot it by turning the power
switch off and then on again.
IMPORTANT:
• If the optional hard disk unit is not installed on your printer, note that the data in
the memory are cleared when the printer is turned off.
If a scan application is running, close the application once, restart the application, and
then try scanning again.
The scan driver has not been
registered on your computer and
cannot be accessed from
Express Scan Manager.
Install the scan driver. If the scan driver is installed, uninstalled it and then re-install it.
After the installation of the scan driver is completed, re-install the Express Scan
Manager.
Failed to scan your document on
the printer via Express Scan
Manager.
Ensure that your computer and the printer is properly connected with the USB cable.
Check whether the printer is on. If the printer is on, reboot it by turning the power
switch off and then on again.
IMPORTANT:
• If the optional hard disk unit is not installed on your printer, note that the data in
the memory are cleared when the printer is turned off.
If a scan application is running, close the application once, restart the application, and
then try scanning again.
Network connection cannot be used. Connect with the USB cable.
Uninstall Express Scan Manager on your computer and then re-install it.
Failed to create an image file via
Express Scan Manager.
Ensure there is sufficient space in your hard disk.
Uninstall Express Scan Manager on your computer and then re-install it.
Failed to initialize Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then re-install it.
Failed to execute Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then re-install it.
An unexpected error occurred on
Express Scan Manager.
Uninstall Express Scan Manager on your computer and then re-install it.
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