13 - 3
6. Replace with the new cable.
Insert the connector into the opening and press firmly. The connector is keyed to go in only one way, and will click into
place.
Troubleshooting a Voyager Scanner
The scanner automatically performs self-tests whenever you turn it on. If your scanner is not functioning properly, review
the following Troubleshooting Guide to try to isolate the problem.
Note: Visit our website (www.honeywellaidc.com) to check for the latest software for the scanner or the base.
Is the power on? Is the laser aimer on?
If the laser aimer isn’t illuminated, check that:
• The cable is connected properly.
• The host system power is on (if external power isn’t used).
• The button works.
Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the scanner window is clean and that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the scanner or in the decoder to which the scanner connects.
Is the bar code displayed but not entered?
The bar code is displayed on the host device correctly, but you still have to press a key to enter it (the Enter/Return key or
the Tab key, for example).
• You need to program a suffix. Programming a suffix enables the scanner to output the bar code data plus the key you
need (such as “CR”) to enter the data into your application. Refer to Prefix/Suffix Overview on page 6-1 for further
information.
The scanner won’t read your bar code at all.
1. Scan the sample bar codes in the back of this manual. If the scanner reads the sample bar codes, check that your bar
code is readable.
Verify that your bar code symbology is enabled (see Chapter 8).
2. If the scanner still can’t read the sample bar codes, scan All Symbologies On, page 8-1.
The cordless scanner won’t scan bar codes while it is in the base.
1. Scanning While in Cradle Off may be programmed.
2. Scan the * Scanning in Cradle On (page 3-6) bar code so the scanner will also scan bar codes while in the base.
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