Chapter 15 : Troubleshooting 211
I want to transfer files from my device to my computer, but the
screen is cracked or doesn’t respond to taps, so I can’t access
USB Drive mode
If you can’t put your device in USB Drive mode using the screen, you can
use a button combination. Connect your device to your computer using
the USB cable, and then press and hold the power button + volume
down.
Backing up and restoring data
I need to reset my device but don’t understand the difference
among the erase options
The four erase options are as follows:
Erase Apps & Data: Erases all application data and settings, as well as
any applications you installed from App Catalog.
Erase USB Drive: Erases all files stored in USB drive storage, such as
pictures, videos, and music.
Full Erase: Erases application data and settings, apps you installed, and
USB drive storage files. Select this option if you want a clean erase of
your currently installed apps and files but plan to continue using the
device.
Secure Full Erase: Erases application data and settings, apps you
installed, and USB drive storage files. Select this option if you are
planning to give the device away, and you want your data and files to be
unrecoverable even using a third-party tool.
For more information, see Erase data and reset your device.
How do I get my data back after a full or partial erase?
After you perform one of the erase options, on your device, enter your
existing HP webOS Account email address and password—don’t create a
new one! When you do this, all data that has been backed up to your
profile—contacts, calendar events, and tasks, as well as apps you bought
through App Catalog—is restored to your device. To restore information
about your online accounts to your device, simply enter the password for
each account when prompted after the erase— synchronization begins
again.
The Erase USB Drive option and the two full erase options delete
everything stored in your device’s USB drive (pictures, videos, music,
documents, PDF files, and so on). You need to have copies of those files
available elsewhere if you want to restore them to your device. For
example, you can save copies on your computer and then transfer them
back to your device (see Copy files between your device and your
computer).
I want to do a full erase, but the screen is cracked or doesn’t
respond to taps
If you can’t do a full erase using the screen, you can use a button
combination. Press and hold the power button + volume down +
Center for 10 seconds.
My bookmarks were restored, but the thumbnail icon is not
displaying
Web bookmarks are part of the data backed up to your HP webOS
Account. After a partial or full erase, a bookmark is restored with a
generic thumbnail icon. After you revisit the page for which you created
the bookmark, the thumbnail icon is restored.
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