Chapter 15 : Troubleshooting 201
I can’t make a Wi-Fi connection from a public or corporate
network
For help with data connections over your wireless service provider’s
network, see I can’t make a data connection over my wireless service
provider’s network.
For help with data connections over the AT&T network, see I can’t make a
data connection over the AT&T network.
• Turn off Wi-Fi, and then turn it on again (see Turn Wi-Fi on/off).
• If the device does not automatically connect to a known network, do
one of the following:
• Select the Wi-Fi network you want to connect to from the list.
• If you’re trying to connect to a secure network with a hidden
name, ask the system administrator for the info needed to connect
to the network.
• If you’re not trying to connect to a secure network with a hidden
name and there are no Wi-Fi networks detected, there are no
Wi-Fi networks available for the device to connect to. Try moving
to another location and attempting the connection again.
• Try connecting to the Wi-Fi network with another computer or device.
• If you cannot connect using the other device, there may be a
problem with the Wi-Fi network’s Internet connection or wireless
router. Report the problem to the system administrator.
• If you can connect with the other device, but not with the device,
continue with the next step.
• Does the Wi-Fi network use a compatible router? The device is
compatible only with 802.11b and 802.11g wireless protocols and
cannot connect to an 802.11a or 802.11n network unless it is
backwards compatible with 802.11b/g. Check with the system
administrator (who may be, for example, the librarian or the person
behind the counter at the coffee shop) to verify that the Wi-Fi network
supports the 802.11b or 802.11g wireless protocol and that it is working
correctly. Also find out if a password is required in order to access this
network.
• Does the Wi-Fi network use the WEP security option? When using the
WEP security option, you must enter the passcode in hex characters on
your device instead of in alphanumeric characters. The hex passcode is
stored in the Wi-Fi router software. Work with the system administrator
to locate the passcode associated with the key index.
• Does the Wi-Fi network use MAC address filtering? MAC address
filtering is a common method of securing a Wi-Fi network. The filter list
is similar to a guest list at a party; if you’re not on the list, you can't
come in. The filter list (allowing access to the Wi-Fi network) lives on the
Wi-Fi router. This list is maintained by the system administrator and you
must provide the administrator with your device’s MAC address and
request to be added to the list. To find your device’s MAC address:
Open Device Info and tap More Info. The MAC address is the Wi-Fi
hex number under Device.
• Restart your device (see Restart your device).
I am trying to connect my device to my Wi-Fi network and
need to find the device’s MAC address
Open Device Info , tap More Info, and tap Hardware. Under Device,
the number listed to the right of Wi-Fi is your device’s MAC address.
Web
I can’t access a web page
• Make sure you have a data connection. See I don’t know if I have a
data connection for details. If you do not have a data connection, see
the topic that matches your situation:
• I can’t make a data connection over my wireless service provider’s
network
• I can’t make a Wi-Fi connection from my home network
• I can’t make a Wi-Fi connection from a public or corporate
network
• Make sure you have a data connection. See I don’t know if I have a
data connection for details. If you do not have a data connection, see
the topic that matches your situation:
• I can’t make a data connection over the AT&T network
Draft 1 Review Top secret Do not distribute HP confidential
To Next Page
Loading...
Need help?
General
Weight and Dimensions
