Packing the Services Gateway
To pack the services gateway for shipment:
1. Retrieve the shipping box and packing materials in which the device was originally
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
2. Attach an ESD grounding strap to your bare wrist and connect the strap to the ESD
point on the chassis or to an outside ESD point if the device is disconnected from earth
ground.
3. On the console or other management device connected to the services gateway, enter
command-line interface (CLI) operational mode and issue the following command
to shut down the services gateway software:
admin@host> request system power-off
Wait until a message appears on the console confirming that the operating system
has halted.
4. Shut down power to the device by pressing the Power button on the front panel of
the device.
5. Disconnect power from the device.
6. Remove the cables that connect to all external devices.
7. Remove all field-replaceable FRUs from the device.
8. If the device is installed on a wall or rack, have one person support the weight of the
device while another person unscrews and removes the mounting screws.
9. Place the device in the shipping box.
10. Cover the device with an ESD bag, and place the packing foam on top of and around
the device.
11. Replace the accessory box on top of the packing foam.
12. Securely tape the box closed.
13. Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
Packing the Components for Shipment
Follow these guidelines for packing and shipping individual components of the services
gateway:
•
When you return a component, make sure that it is adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
box.
•
Use the original shipping materials if they are available.
145Copyright © 2012, Juniper Networks, Inc.
Chapter 22: Returning the Services Gateway
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