Action Yes No
Step 5
Check the paper path exiting the tray.
Is the paper path free of fragments and contamination?
Go to step 7. Go to step 6.
Step 6
Clean the paper path.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > Pick (tray
1)
b Select a setting, and then touch Start.
Does the motor run?
Contact the next
level of support.
Go to step 8.
Step 8
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
a Replace the motor (tray 1 pick).
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
242–244 paper jams
242 paper jam messages
Error code Description Action
242.21 Paper fed from tray 2 remains detected at the
sensor (tray 2 pass‑through) or at the sensor (tray
2 trailing edge) after the printer is turned on.
See
“Sensors (tray [x] trailing edge and
pass-through) static jam service check” on
page 129.
242.22 Paper fed from tray 2 was detected earlier than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
See
“Sensors (tray [x] trailing edge and
pass‑through): Paper arrived too early
service check” on page 130.
242.24 Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
earlier than expected.
See
“Sensors (tray [x] trailing edge and
pass-through): Paper cleared too early
service check” on page 137.
242.25 Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
later than expected.
See
“Sensors (tray [x] trailing edge and
pass-through): Paper cleared too late
service check” on page 138.
5028
Diagnostic information
124
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