Action Yes No
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Go to step 5. Go to step 4.
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser buckle).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 6.
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Check the sensor for damage, and replace if necessary.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
202 paper jams
202 paper jam messages
Error code Description Action
202.12 Paper fed from tray 1 was detected earlier than
expected at the sensor (fuser exit).
See
“Sensor (fuser exit): Paper arrived too
early service check” on page 77.
202.13 Paper fed from tray 1 never arrived at the sensor
(fuser exit).
See
“Sensor (fuser exit): Paper failed to arrive
service check” on page 78.
202.14 Paper fed from tray 1 cleared the sensor (fuser
exit) earlier than expected.
See
“Sensor (fuser exit): Paper cleared too
early service check” on page 82.
202.15 Paper fed from tray 1 never cleared the sensor
(fuser exit).
See
“Sensor (fuser exit): Paper failed to clear
service check” on page 80.
202.22 Paper fed from tray 2 was detected earlier than
expected at the sensor (fuser exit).
See
“Sensor (fuser exit): Paper arrived too
early service check” on page 77.
202.23 Paper fed from tray 2 never arrived at the sensor
(fuser exit).
See
“Sensor (fuser exit): Paper failed to arrive
service check” on page 78.
5028
Diagnostic information
76
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