Action Yes No
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Go to step 5. Go to step 4.
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 2).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 6.
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Check the sensor for damage, and replace if necessary.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
232 paper jams
232 paper jam messages
Error code Description Action
232.x3 Paper fed from the duplex never arrived at the
sensor (MPF/pass‑through) during a duplex print
job.
See
“Sensor (MPF/pass‑through): Paper
(duplex job) failed to arrive service check”
on page 100.
232.x4 Paper fed from the duplex cleared the sensor
(MPF/pass‑through) earlier than expected during
a duplex print job.
See
“Sensor (MPF/pass‑through): Paper
(MPF/pass‑through) cleared too early
service check” on page 103.
232.x5 Paper fed from the duplex never cleared the
sensor (MPF/pass‑through) during a duplex print
job.
See
“Sensor (MPF/pass‑through): Paper
(duplex job) failed to clear service check” on
page 102.
5028
Diagnostic information
99
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