Action Yes No
Step 6
Replace the controller board. See
“550-sheet tray controller
board assembly removal” on page 382.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
9yy errors
Procedure before starting the 9yy service checks
You will need to retrieve certain information. This information will aid your next level of support in diagnosing
the problem before replacing the controller board.
Warning—Potential Damage: Do not replace the controller board unless directed by your next level of
support.
1 Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2 Collect the settings from the menu settings page.
3 Collect information from the user.
Note: Not all of the items are retrievable from the printer you are working on.
A. Collecting the history information from the SE menu
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a Web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
• printer_IP_address is the TCP/IP address of the printer
• se is required to access the printer diagnostic information
2 Click History Information, copy all information, and then save it as a text file.
3 E-mail the text
file
to your next level of support.
B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
5028
Diagnostic information
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