Action Yes No
Step 7
a Check the sensor for damage, and replace if necessary.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
203 paper jams
203 paper jam messages
Error code Description Action
203.91 Paper remains detected at the sensor (bin full)
after the printer is turned on.
See
“Sensor (output bin full) static jam
service check” on page 84.
Sensor (output bin full) static jam service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Go to step 5. Go to step 4.
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Output bin full).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 6.
5028
Diagnostic information
84