Action Yes No
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 1).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 6.
Step 6
Check the cable on the JDSNS connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Check the sensor for damage, and replace if necessary. See
“Sensor (redrive) removal” on page 354.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
230 paper jams
230 paper jam messages
Error code Description Action
230.12 Paper fed from tray 1 was detected earlier than
expected at the sensor (duplex path 1).
See
“Sensor (duplex path 1): Paper arrived
too early service check” on page 88.
230.13 Paper fed from tray 1 never arrived at the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
arrive service check” on page 89.
230.14 Paper fed from tray 1 cleared the sensor (duplex
path 1) earlier than expected.
See
“Sensor (duplex path 1): Paper cleared
too early service check” on page 92.
230.15 Paper fed from tray 1 never cleared the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
clear service check” on page 90.
230.22 Paper fed from tray 2 was detected earlier than
expected at the sensor (duplex path 1).
See
“Sensor (duplex path 1): Paper arrived
too early service check” on page 88.
230.22 All motor errors are reported as paper jam.
230.23 Paper fed from tray 2 never arrived at the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
arrive service check” on page 89.
230.24 Paper fed from tray 2 cleared the sensor (duplex
path 1) earlier than expected.
See
“Sensor (duplex path 1): Paper cleared
too early service check” on page 92.
5028
Diagnostic information
87