Update the Phone's Configuration ................................................................................. 133
Test the Hardware...........................................................................................................133
Cleaning the Screen........................................................................................................134
View Software Details..................................................................................................... 134
Updating Your Skype for Business Phone Software.......................................................134
View Software Update Information.......................................................................134
Update Your Skype for Business Phone Software...............................................134
Update Skype for Business Software Later..........................................................135
Troubleshooting............................................................................................. 136
Speakerphone.................................................................................................................136
USB Port......................................................................................................................... 136
Check the Status of the Calendar................................................................................... 137
Polycom Desktop Connector...........................................................................................137
Troubleshoot Audio and Echo Issues............................................................................. 138
Recording Issues and Solutions......................................................................................138
Better Together over Ethernet.........................................................................................138
Troubleshoot Polycom BToE Connector Installation............................................139
Troubleshoot Polycom BToE Connector Start Issues.......................................... 139
Troubleshoot Pairing Your Phone with Your Computer....................................... 139
Troubleshoot Polycom BToE Connector with a USB Audio Device..................... 140
Regenerate a Pairing Code for Manual BToE Pairing..........................................140
Login Credentials............................................................................................................ 140
Set Log Levels................................................................................................................ 141
Send Log Files to the Skype for Business Server Using the Web Configuration Utility.. 141
Send Log Files to the Skype for Business Server...........................................................141
Reset the Phone to Factory Defaults.............................................................................. 141
Using an Approved Power Source.................................................................................. 142
Contents
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