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Loading...What to do if the weight exceeds the maximum capacity on the quadient iX-5 Postal Equipment Weighing Platform?
If the weight of the items on the Weighing Platform exceeds the maximum capacity, remove the package. If possible, weigh it on another scale. Alternatively, use Manual Weight Entry mode to enter the weight and determine the postage.
What to do if the package is too heavy for the selected rate on Quadient Postal Equipment?
If you have placed a package on the platform that is too heavy for the rate selected, press [OK] to clear the error message. Then, press the [Rate] key and select a rate class that can accommodate the weight of the package. Finally, press lightly on the Weigh Platform to establish the weight and postage with the new rate.
Why are there vibrations in the weighing area of my quadient iX-5 Postal Equipment?
To resolve issues with vibrations or air drafts affecting the weighing area of your Quadient Postal Equipment, use a solid and steady table away from any door and any fan.
General| Weighing Platform | Integrated weighing platform |
|---|---|
| Display | Touchscreen display |
| Technology | Inkjet |
| Processing Speed | Up to 110 lpm |
| Connectivity | Ethernet |
| Print Resolution | 600 x 600 dpi |
| Print Speed | Up to 110 lpm |
| Media Types | Envelopes |
| Envelope Feeding | Automatic envelope feeding |
Details critical safety information for operating the mailing system, including power, grounding, and compliance guidelines.
Guides users on selecting and customizing imprint types for various mail processing tasks, such as normal or received mail.
Outlines essential steps for preparing and starting a mail processing work session, including sorting and logging in.
Details the process for applying postage to outgoing mail, including setting postage and correcting amounts.
Explains how to set up and process incoming mail, printing dates or 'Received' status for received items.
Describes mail processing for sealing only or for conveying mail without postage printing for counting or testing.
Explains how to check available credit in the PSD and add credit via postal server connection.
Provides instructions for manually connecting to the postal server to unlock the PSD for security regulation.
Details various account modes, including 'No Account' and 'Account', for setting up postage tracking and access control policies.
Covers creating, editing, activating, deactivating, and deleting accounts, along with importing/exporting account lists.
Details the management of operators, including creation, modification, activation, deactivation, and account assignment.
Explains automatic and manual connections to the online server for system updates and data synchronization.
Provides step-by-step instructions for logging into and exiting supervisor mode to access system configuration.
Details weighing settings, including default type, automatic detection, zeroing, taring, and GEO code configuration.
Provides guidance on ink cartridge care, including checking levels, aligning print heads, cleaning, and replacement.
Addresses common causes of paper jams in the base and auto-feeder, providing steps for clearing them.
Explains how to clear a label jammed within the automatic label dispenser or the system's transport mechanism.
Guides users on diagnosing and resolving issues where the weighing device fails to display correct weight readings.
