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116 Using team functions

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may belong to a group of sta-

tions (agents), to which calls are distributed.

An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

v Open the Program/Service menu  page 36.

Confirm.

Select and confirm the option shown

.

Confirm,

select and confirm the option shown.

j To log on, enter your identification number ("Agent:"). Contact your service per-

sonnel to find out what it is.

Logging on and off during your shift

v Open the Program/Service menu  page 36.

Confirm.

Select and confirm the option shown

[1]

.

Confirm,

select and confirm the option shown.

Destinations g

UCD g

1. ”Differing display view in a HiPath 4000 environment”  Seite 144

Log on

Log off

Destinations g

UCD g

Not available

Available

Important Information3
Trademarks3
- Location of the Telephone4
- Product Support on the Internet4
- Table of Contents5
General Information11
- About this Manual11
- Service11
- Intended Use12
- Telephone Type12
- Speakerphone Quality and Display Legibility12
- Multi-Line Telephone, Executive/Secretary Functions12
  - Team Functions12
Getting to Know Your Openstage Phone13
- The User Interface of Your Openstage 60 T/80 T13
- Ports on the Underside of the Phone14
- Openstage Manager15
  - Features15
- Openstage Key Module15
- Keys and Controls16
- Graphic Display23
  - Appearance23
  - Display Keyboard24
- Context-Dependent Displays26
Applications Available on Your Openstage Phone29
- Application Navigation29
- Telephony Interface30
  - Icon Explanation30
- Phonebooks31
- Call Lists33
  - Managing Call Lists33
  - Entry Details34
- Mailbox35
  - Messages35
  - Voicemail35
- Menu36
- Help Function37
Basic Functions38
- Answering a Call38
- Switching to Speakerphone Mode39
- Switching to the Handset39
- Open Listening40
- Making Calls40
- Ending a Call41
- Rejecting a Call41
- Turning the Microphone on and off42
- Calling a Second Party (Consultation)42
  - Switching to the Held Party (Alternating)42
  - Transferring a Call43
- Using Callback43
Enhanced Phone Functions45
- Answering Calls45
- Making Calls48
- During a Call55
- If You Cannot Reach a Destination62
  - Call Waiting (Camp-On)62
  - Busy Override - Joining a Call in Progress62
- Using Night Answer63
Call Forwarding64
- Active Call Forwarding Indication64
- Overview of Call Forwarding Types65
- Call Forwarding Key65
- Activating Call Forwarding Via the Program/Service Menu68
  - Configuration Via the Program/Service Menu68
- Deactivating Call Forwarding68
- Using System Forwarding Instructions69
  - Call Forwarding no Reply (CFNR)69
  - Call Forwarding in the Carrier Network And Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)70
Programming Sensor Keys71
- Configuring Function Keys71
  - Overview of Functions72
- Programming a Procedure Key74
- Configuring Repdial Keys75
- Changing the Label76
- Deleting Sensor Key Programming76
Phonebooks and Call Lists77
- Personal Phonebook77
- LDAP Database82
  - Finding an LDAP Entry82
- Call Lists84
Displaying and Assigning Call Charges86
- Displaying Call Charges (Not for U.S.)86
- Displaying Call Charges for Another Telephone (Not for U.S.)87
- Dialing with Call Charge Assignment87
Privacy/Security88
- User Password88
- Turning Ringer Cutoff on and off89
- Deactivating the Ring Tone89
- Do Not Disturb90
- Suppressing Your Phone Number on the Called Party's Phone90
- Silent Monitor90
- Monitoring a Room91
- Trace Call: Identifying Anonymous Callers (Not for U.S.)91
- Locking the Telephone to Prevent Unauthorized Use92
- Locking Another Telephone to Prevent Unauthorized Use93
- Saving Your PIN93
More Functions/Services94
- Appointments Function94
  - Saving Appointments94
  - Using Timed Reminders95
- Sending a Message95
  - Creating and Sending a Message95
  - Viewing and Editing Incoming Messages96
- Leaving an Advisory Message97
  - Deleting Advisory Messages97
- Displaying the Number of Waiting Calls/Overload Display98
- Using Another Telephone Like Your Own for a Call98
- Change Number (Exchanged Phone/Move/Relocate)99
- Fax Details and Message on Answering Machine99
- Resetting Services and Functions (System-Wide Cancellation for a Telephone)100
- Activating Functions for Another Telephone100
- Using System Functions from Outside DISA (Direct Inward System Access)101
- Using Functions in ISDN Via Code Dialing (Keypad Dialing)102
- Controlling Connected Computer or Their Programs/Tel. Data Service102
- Communicating with PC Applications over a CSTA Interface103
- Controlling Relays (Only for Hipath 3000)103
- Sensors (Hipath 33X0/35X0 Only)103
- Paging Persons (Not for U.S.)104
Making Calls in the Team/Executive/Secretary Configuration105
- Lines105
  - Line Utilization105
  - Line Seizure105
- Trunk Keys106
- Direct Station Selection Key109
- Forwarding Calls on Trunks110
- Transferring Calls Directly to the Executive Phone112
Using Team Functions113
- Activating/Deactivating a Group Call113
- Accepting a Call for Another Member of Your Team115
- Ringing Group115
- Uniform Call Distribution (UCD)116
Individual Phone Configuration118
- Adjusting Display Settings118
- Lamp Brightness for Touchslider121
- Set the Sensitivity of the Touchguide121
- Contrast for the Openstage Key Module122
- Adjusting Audio Settings123
- En-Bloc Dialing127
- Language for System Functions127
- Configuring Bluetooth128
- Context Menu133
  - Closing Automatically133
  - Setting the Automatic Display Duration134
- Resetting User Data135
- Phone Test135
Bluetooth136
- Discoverability136
- Linking136
- Transferring Contacts137
  - Receiving a Vcard137
  - Sending a Vcard138
- Using a Bluetooth Headset139
  - Testing a Bluetooth Headset139
Data Backup to USB Memory Stick140
- Backing up User Data141
- Restoring User Data142
  - Restoring All User Data142
  - Restoring Selected User Data143
- Checking Backups144
- Deleting Backups144
Differing Display View in a Hipath 4000 Environment144
Fixing Problems145
- Responding to Error Messages on the Screen145
- Contact Partner in the Case of Problems146
- Troubleshooting146
- Caring for Your Telephone146
Index147
Overview of Functions and Codes151
Display Icons155

Brand	Unify
Model	OpenStage 60 T
Category	IP Phone
Language	English

Unify OpenStage 60 T User Manual

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Unify OpenStage 60 T Specifications

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