Unify OpenStage WL3 Administration Manual

TD 92930EN
13 December 2013 /Ver B
Configuration Manual
WL3 and WL3 Plus WLAN Handset
73
10. Troubleshooting
10. Troubleshooting
This section contains information on how to solve common operational problems, and
information on warnings you may receive.
Go through the following lists if you encounter any problems. If this checklist does not
solve the problem, contact the system administrator.
If other users have similar problems, there may be a system error.
10.1 Fault Symptoms
If any of the following Fault Symptoms occur, follow the instructions below.
Fault Probable cause Action or comment
The display stays dark Low battery level or
faulty handset.
Charge the battery. If the handset
does not work after charging,
contact the system administrator.
There is no ring signal The handset is muted,
or ringer volume is set to
silent, or faulty handset.
Press and hold the Mute key, or
increase volume (in the handset,
select Settings > Sound & Alerts >
Volume) or contact the system
administrator.
Not possible to mute the
handset by long press
on the Sound off key/
mute button
A handset restriction
preventing the user to
silence the handset.
Change the parameter Prevent
silent (in Audio > General).
Not possible to set the
ring volume to “Silent”.
Connected call but no
sound or one way sound
IP addressing fault, or
muted or bad speaker/
microphone
1) Note the IP address of the
handset. Turn the handset off and
ping the IP address. If something
is found, the problem is an IP
address conflict.
2) Check if the handsets are
muted.
3) Use a headset to eliminate bad
speakers/microphone.
No entries in Call list A handset restriction
preventing calls from
being saved in the call
list.
Change the parameter Enable call
list (in Device > Call > Enable call
list > Yes

Unify OpenStage WL3 Specifications

General

Brand	Unify
Model	OpenStage WL3
Category	Handsets
Language	English