11
Troubleshooting
This chapter contains the following sections:
• Control Panel Messages
• General Troubleshooting
• Clearing Paper Jams
• Clearing Staple Jams
• Print Quality Problems
• Fax Problems
• Getting Help
Control Panel Messages
The control panel touch screen provides information and troubleshooting help. When
an error or warning condition occurs, the touch screen displays a message. The touch
screen may also display an animated graphic showing the location of the problem, such
as the location of a paper jam.
Problems which prevent the full operation of the printer have associated fault codes.
These codes will help pinpoint the specific subsystem with the problem. Current faults
and fault history can be retrieved at any time.
To see a list of the fault messages that have been displayed on the printer:
1. Press the Machine Status button.
2. On the touch screen, touch the Faults tab.
3. Touch Current Faults, Current Messages, or Fault History.
4. Touch Close.
11-1Xerox
®
Color 550/560/570 Printer
User Guide
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