Troubleshooting
Xerox
®
ColorQube 8580/8880 Color Printer 149
User Guide
Troubleshooting Paper Jams
This section includes:
• Multiple Sheets Pulled Together .................................................................................................................................. 149
• Paper Misfeeds .................................................................................................................................................................... 150
• Paper Jam Message Stays On ....................................................................................................................................... 150
• 2-Sided Printing Jams ....................................................................................................................................................... 151
Multiple Sheets Pulled Together
Probable Causes Solutions
The paper tray is too full. Remove some of the paper. Do not load paper past the fill line.
The edges of the paper are not even. Remove the paper, align the edges, and then reload it.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.
Too much static electricity is present.
• Try a new ream of paper.
• Do not fan transparencies before loading them in the paper
tray.
Unsupported or incorrect paper. Use only Xerox approved paper. For details, see Supported Paper on
page 46.
The relative humidity of the room is too high. Feed paper one sheet at a time.