Xerox Phaser 6500 Service Manual

4-76 Xerox Internal Use Only Phaser 6500/WorkCentre 6505 Service Manual
General Troubleshooting
5 Check the Feed Roller rotation
1. Remove the Tray.
2. Start the Main Drive test
(page 4-29): Service Mode > Engine
Diag > Motor Test > Main Motor
FULL2, then while the motor is
running, start the Tray Feed
Solenoid test (page 4-34): Service
Mode > Engine Diag > Motor Test >
Tray Feed Solenoid (Auto).
Is the noise coming from this roller?
NOTE After check is completed,
cancel the Tray Feed Solenoid
test first, then cancel the Main
Motor FULL2 test.
Replace the
Feed Roller
(page 8-9).
Go to step 12.
6 Check the feed slot paper guides
Were the guides correctly set, and was
the paper correctly inserted?
Go to step 7. Reset the
guides, then
go to step 7.
7 Check the paper condition
Is the paper dry and approved paper?
Go to step 12. Replace the
paper, then
go to step 8.
8 Check for noise when the paper is fed
into the Manual Feed slot.
Does the noise come from the printer?
Go to step 12 Go to step 9.
9 Check the Duplex Unit (if installed).
Does the noise come from the Duplex
Unit?
Go to step 10. Go to step 12.
10 Reseat the Duplex Unit.
Does the noise come from the Duplex
Unit?
Replace the
Duplex Unit
(page 8-162).
Go to step 11.
11 Check the Duplex Motor.
Run the Duplex Motor test
(page 4-29): Service Mode > Engine
Diag > Motor Test > Duplex Motor.
Does the noise arise from the printer?
Replace the
Duplex Unit
(page 8-162).
Complete.
12 Test the Main Drive (page 4-29):
Service Mode > Engine Diag > Motor
Test > Main Motor FULL2.
Does the noise arise from the printer?
Go to step 13. Go to step 19.
13 Reseat the Imaging Unit.
Test the Main Drive (page 4-29):
Service Mode > Engine Diag > Motor
Test > Main Motor FULL2.
Is the noise still present?
Go to step 14. Complete
Troubleshooting Procedure Table (continued)
Step Actions and Questions Yes No
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Xerox Phaser 6500 Specifications

General

Brand	Xerox
Model	Phaser 6500
Category	Printer
Language	English