11 - 12 MC67 User Guide
Magnetic Stripe Reader
Table 11-7
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card.
MSR removed from
MC67 during card
swipe.
Reattach MSR to MC67 and reswipe the card.
Faulty magnetic
stripe on card.
Try another card. If condition still exist, contact the system
administrator.
Swipe speed is too
fast or too slow.
Re-swipe card using a constant swipe speed.
MSR application is
not installed or
configured properly.
Ensure the MSR application is installed on the MC67.
Ensure the MSR application is configured correctly.
MC67 battery is not
charging.
MC67 was removed
from MSR or MSR
was unplugged from
AC power too soon.
Ensure MSR is receiving power. Ensure MC67 is attached
correctly. Confirm main battery is charging. Tap >
Settings
>
System
>
Power > Battery tab
. The 3600 mAh battery fully
charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC67 is not
fully attached to the
MSR.
Detach and re-attach the MSR to the MC67, ensuring it is firmly
connected.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC67 detached
from MSR during
communications.
Reattach MC67 to MSR and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC67 Integrator Guide.
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