Bosch DIVAR AN 5000 User Manual

Troubleshooting
Cannot boot up correctly
– Input power is incorrect.
– Power connection is faulty.
– Power switch button is faulty.
– Program upgrade is incorrect.
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
– Seagate DB35.1，DB35.2，SV35 or Maxtor 17-g has compatibility problem. Please
upgrade to the latest version.
– Front panel error.
– Main processor board is damaged.
DVR automatically shuts down or stops running
– Input voltage is not stable or is too low.
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
– Front video signal is not stable.
– Working environment is too harsh (e.g. too much dust).
– Hardware malfunction.
System cannot detect hard disk
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
– Main processor board SATA port is faulty.
No video output (on one-channel, multiple-channel or all-channel output).
– Program is not compatible. Please upgrade to the latest version.
– Brightness is 0. Please restore factory default setup.
– There is no video input signal or it is too weak.
– Check privacy mask setup or your screen saver.
– DVR hardware is faulty.
Real-time video color is distorted
– When using BNC output, NTSC and PAL setup is not correct (the real-time video becomes
black and white).
– DVR and monitor resistance is not compatible.
– Video transmission is too long or degrading is too large.
– DVR color or brightness setup is incorrect.
Cannot search local records
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
– Upgraded program is not compatible.
– The recorded file has been overwritten.
– Record function has been disabled.
Video is distorted when searching local records
– Video quality setup is too low.
– Program read error, bit data is too small. There is mosaic in the full screen. Please restart
the DVR to solve this problem.
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
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Bosch Security Systems Operations Manual 2014.10 | 2.0 | AM18-Q0669

Bosch DIVAR AN 5000 Specifications

General

Motion sensor	Yes
Total storage capacity	2000 GB
Video compression formats	H.264
Analog signal format system	NTSC, PAL
Compatible operating systems	Windows XP, Windows Vista, Windows 7.
Playback resolutions supported	960x576, 960x480, 704x576, 704x480, 704x288, 704x240, 352x288, 352x240, 176x144, 176x120
Audio input	4
BNC input ports	16
USB 2.0 ports quantity	1
Ethernet interface type	Gigabit Ethernet
HDD interface	Serial ATA
Maximum HDD capacity	3000 GB
Power requirements	100-240VAC 50-60Hz
Optical drive included	No
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	0 - 93 %

Weight and Dimensions

Dimensions (WxDxH)	440 x 420 x 70 mm