Trouble Shooting Information for C7000VP series
1.13 E260-2000, E260-0002, E227-0001
Description
At the time of installation, there are some cases where multiple error codes such as E260-2000,
E260-0002, or E227-0001 occurred after the operation as follows. For the purpose of toner
supply, the setting of ‘AINR-OFF’ was changed to ‘1’ with the front door open and then the door
switch tool was inserted into the door switch unit. The error code was indicated, so the front
door was closed, however, even the fan did not run.
The following events were confirmed.
a. The fan was running with the front door open.
b. With the front door open, 24V output was confirmed at 24V power supply1 but no output was
at 24V power supply2. However, after opening the front door of the sub station and closing the
main station’s door, 24V output was confirmed.
- E260-2000: 5V, 13V power supply error.
- E260-0002: When activation of 24V-2 cannot be detected even when 1 sec elapsed after the
relay and remote signal was turned on.
- E227-0001: When activation of 24V-1 cannot be detected even when 1 sec elapsed after the
relay and remote signal was turned on.
Cause
The connectors in the 24V power supply 2 were not fitted securely.
Field Remedy
1. Interchange the 24V power supply 1 [1] and 2 [2], and observe that the error code will be
changed to ‘E260-0001’.
17. If the error code is changed, open the original 24V power supply 2 box and refit the
connectors [3] inside.
18. If the symptom still recurs, replace the 24V power supply 2 with a new one.
FK2-2711 24V DC power supply assembly
1.14 E260-2004 Power Supply Error (ITB Driver PCB right 13V)
Description
There are some reported instances from the field where the error was fixed by cutting the
tie-wrap of the harness between J1032 on the DC-CON and ITB driver PCB (right).
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