Messages regarding paper
Paper jam.
Cause Corrective Action
A paper jam occurred in the printer during printing. Press the Load/Eject button and remove the jammed
paper .
( → P .138)
( → P .166)
Y ou have loaded and printed on a roll when sheets
are selected as the paper source on the Control
Panel .
Press the Load/Eject button, remove the roll, and
load a sheet. Otherwise, select the roll as the media
source on the Control Panel and reload the roll.
Cannot cut paper .
Cause Corrective Action
There are sheets left on the Ejection Guide . Remove the paper .
There is a foreign object by the Output T ray ,
obstructing the Cutter Unit .
Remove the foreign object.
Y ou are not using the printer under the recommended
environmental conditions for the paper .
Use the printer only where the recommended
environmental conditions for the paper are met.
Note that various environmental conditions are
recommended for various types of paper . For details
on the recommended environmental conditions for
paper , see “T ypes of Paper”. (→P .108)
Y ou are using paper that is not compatible with
automatic cutting.
Cut the roll manually .
( → P .129)
The Cutter Unit stops in the middle of cutting. Move the Cutter Unit to the left, and then remove the
roll paper . If the roll cannot be cut using the Cutter
Unit , cut the roll manually .
( → P .129)
In other cases, the Cutter Unit may be damaged. Contact your Canon dealer for assistance.
Error Message 699
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