Solving Errors
Introduction
The main types of possible errors are the following.
• Errors that relate to the machine
• Errors that relate to the jobs
This section gives an overview of the possible errors and the solutions to these errors.
NOTE
Only operators who received the special maintenance training are allowed to replace or clean
parts and solve paper jams in the process units.
Overview of Possible Machine Errors
Handle machine errors
Error Solution Additional information
Paper jam Follow the instructions on
the control panel.
After you solved the error, the machine starts
from the point where the printing stopped due
to the error. Check for double prints.
Software error Follow the instructions on
the control panel.
A message on the control panel will indicate
that you must restart the machine.
Service required Follow the instructions on
the control panel.
A message on the control panel will indicate
that you must contact Service or your local au-
thorized dealer.
Unit recondition-
ing
Follow the instructions on
the control panel.
After an error was solved, the machine checks
if the print job can continue from the point
where the printing stopped. When you use cy-
clic media, you must probably remove a cou-
ple of sheets.
The system can-
not determine if
the output is
complete
Follow the instructions on
the control panel and check
the output.
Sometimes, the system cannot determine if
the output is complete. Then you must check
the output. Touch the [OK] button when the
output is complete.
The prints con-
tain dots
Carry out the drum clean-
ing procedure.
On the control panel, you can start this proce-
dure by touching [System] -> [Maintenance] ->
[Go to maintenance tasks].
A paper tray does
not open
Check if all paper trays are
closed correctly.
Paper jams or
dog ears because
the horizontal
transport unit in-
side the printer is
not closed com-
pletely.
Make sure that the horizon-
tal transport unit is always
completely pushed in until
locked.
Solving Errors
444
Chapter 15 - Troubleshooting
Canon varioPRINT DP line
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