Store the logging in case of software errors
Introduction
When the system has a software error, you can store the logging. Service can use this logging to
analyse the error.
Procedure
1.
On the control panel an error screen is visible that indicates a software error. A software error has
an error code that starts with 115. The system creates a log. This may take a few minutes. After
the creation of the log is complete, you can insert a USB drive into the USB port at the left-
hand side of the control panel.
When you do not want to store the logging of the software error, you can touch the error screen
to exit the error. The system restarts.
Only non-recoverable software errors will store the error log.
2.
Touch the USB drive button
on the error screen.
The systems stores the logging of the error on the USB drive.
3.
When the systems indicates that the storing is completed, remove the USB drive.
4.
Touch the error screen to exit the error. The system restarts.
NOTE
When the system has two identical software errors after each other, you can delete all
jobs. If one or more jobs caused the software error, the system restarts without an
error.
NOTE
If the system experiences three identical software errors, one after another the system
reinstalls the software upon restarting. Reinstallation will take a while.
Store the logging in case of software errors
446
Chapter 15 - Troubleshooting
Canon varioPRINT DP line
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