Digital-Ally DVM-800 User Manual

860-00186-00 Rev J
Digital Ally Inc.| Support & Troubleshooting
10-4
Symptom
Resolution
 Verify the firmware versions installed using the “dvminfo.log” file. If the
versions are not current, perform a firmware update with the IF Box
connected. Note, it is always recommended that a firmware update be
performed when adding a new IF Box, or when an IF Box is replaced.
Backup Camera is displayed
when the vehicle is in Park
 The default operation for the IF Box reverse gear signal is from Low to High
(0VDC to +12VDC). Measure the reverse gear signal voltage at the interface
box in the active and non-active state. If the reverse gear signal is different
than the default value, the DVM will need to be reconfigured using the
VuVault software.
All status LED’s blink rapidly in
unison
 The external SD card is missing or has corrupted files. Replace or reformat the
SD card.
 The external SD card does not have enough free available storage. Replace the
external SD card with a blank SD card.
 An internal error has occurred. Try resetting the DVM, if problem continues,
call tech support.
No wireless download
 Check Wi-Fi antenna is plugged into DVM USB port
 Check DVM configuration and manually place a fresh deviceconfig file from
VuVault to the SD card
 Does problem affect more than one vehicle? If so, check WAP, server, and
network connections
 Call Digital Ally tech support for assistance.
Wireless Download is slow
 LCD display is in Forced On mode. Press the down arrow button for 3
seconds to turn off display.
Backup Camera video is
garbled or not intelligible
 Verify backup camera, cabling, and connectors.
 IF Box may be defective
DVM is sluggish or
unresponsive
 Verify the cables and cable connections.
 Verify vehicle power.
 Remove and reformat the SD card within VuVault.
 Press the reset button.
False Triggering of Event
Recordings
 Determine which trigger is causing the false trigger by viewing the event
recording within VuVault.
 The unit can be reconfigured to default settings and enable each trigger to
determine which one is causing the false trigger.
 If a G-Force Accelerometer event is causing false triggering, verify the mirror is
in the normal rearview mirror orientation, or raise the accelerometer trigger
level value.
 Verify external sensor configuration is correct for actual external device
connected. Improper wiring or improper configurations may cause false
triggers.
 Verify the firmware versions installed using the “dvminfo.log” file. If the
versions are not current, perform a firmware update with the IF Box
connected. Note, it is always recommended that a firmware update be
performed when adding a new IF Box, or when an IF Box is replaced.
DVM randomly reboots
 Verify all cables and cable connections.
 A firmware update may be required. Call tech support for assistance.
IF Box Hardware Was
Replaced and Now System is
Not Working Properly
 Each time an IF Box is replaced or paired with a new DVM, a DVM firmware
update is required. This ensures that the IF Box firmware is updated and is the
correct version for the firmware version installed on the DVM.
Determining the versions of
the firmware components
installed
 Open the test file ‘dvminfo.log’ that is installed on the primary memory
storage. This file will provide the serial number of the DVM, the firmware,
MICOM, Bootloader version installed on the DVM, and the firmware and
Bootloader version installed on the IF Box.

Digital-Ally DVM-800 Specifications

General

Brand	Digital-Ally
Model	DVM-800
Category	Dash Cameras
Language	English