5486Ops_Terms.fm Draft Document for Review October 18, 2004
594 IBM Eserver i5 and iSeries System Handbook
Where user pricing is applicable, the terms of use are stated in the respective
chapters.
Software Maintenance for iSeries
Software Maintenance for iSeries (SWMA) is a processor group priced offering
that provides entitlement to new versions and releases of Operating System/400
(OS/400) and selected iSeries Licensed Program Products (LPP) and provides
access to IBM world class iSeries software support services for assistance with
routine, short duration installation and usage (how-to) questions, and
code-related problems. The eligible Software Maintenance products are listed on
the Web at:
http://www-1.ibm.com/servers/eserver/iseries/sftsol/subscript3.htm
In addition to being able to acquire support during normal business hours,
SWMA customers are entitled to receive severity-1 assistance 24 hours a day,
every day.
Each newly configured iSeries system includes one year of SWMA with an
associated charge. This may be upgraded to a three-year coverage period. For
an additional fee, active U.S. Software Maintenance for iSeries customers can
add a 24 x 7 all-severity support option.
This option consists of:
Access to IBM remote technical software support, regardless of severity, 24
hours per day, seven days per week
Processor-based pricing at a single price per system
Software license and upgrades
With the one- or three-year Software Maintenance option included for a price with
every new i5 and iSeries purchase, customers are entitled to order future
versions and releases for eligible software products during the period they are
covered by Software Maintenance. At renewal time, the customer is required to
purchase Software Maintenance for iSeries to maintain their entitlement to future
versions and releases of eligible products they are licensed for.
Failure to renew makes a customer ineligible to receive new versions, releases,
or updates. The customer becomes liable for an After License fee in addition to
the applicable Software Maintenance for iSeries offering charge when renewal of
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