5 Packaging, transport and storage
Maschinenfabrik Reinhausen GmbH 2020 576385142/08 EN ETOS
®
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Visible damage If external transport damage is found upon receipt of the shipment, proceed
as follows:
▪ Immediately record the identified transport damage in the shipping docu-
ments and have this countersigned by the carrier.
▪ In the event of severe damage, total loss or high damage costs, immedi-
ately notify the manufacturer and the relevant insurance company.
▪ After identifying damage, do not modify the condition of the shipment fur-
ther and retain the packaging material until an inspection decision has
been made by the transport company or the insurance company.
▪ Record the details of the damage immediately on site together with the
carrier involved. This is essential for any claim for damages.
▪ Photograph damage to packaging and packaged goods. This also applies
to signs of corrosion on the packaged goods due to moisture inside the
packaging (rain, snow, condensation).
▪ NOTICE! Damage to packaged goods due to damaged sealed packag-
ing. If the product is delivered in sealed packaging, check the sealed
packaging immediately. If the sealed packaging is damaged, do not under
any circumstances install or commission the packaged goods. Either re-
dry the dried packaged goods as per the operating instructions, or contact
the manufacturer to agree on how to proceed.
▪ Identify the damaged parts.
Hidden damage When damages are not determined until unpacking after receipt of the ship-
ment (hidden damage), proceed as follows:
▪ Make the party responsible for the damage liable as soon as possible by
telephone and in writing, and prepare a damage report.
▪ Observe the time periods applicable to such actions in the respective
country. Inquire about these in good time.
With hidden damage, it is very hard to make the transportation company (or
other responsible party) liable. Any insurance claims for such damages can
only be successful if relevant provisions are expressly included in the insur-
ance terms and conditions.
5.3 Storage of shipments
Packaged goods dried by Maschinenfabrik Reinhausen
Upon receipt of the shipment, immediately remove the packaged goods
dried by Maschinenfabrik Reinhausen from the sealed packaging and store
air-tight in dry insulating fluid until used if the packaged goods were not sup-
plied in insulating fluid.
Non-dried packaged goods
Non-dried packaged goods but with a functional sealed packaging can be
stored outdoors when the following conditions are complied with.
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