8
Service
SEW‑EURODRIVE Service
Operating Instructions – MOVIMOT
®
flexible
259
8.8 SEW‑EURODRIVE Service
8.8.1 Sending in a device for repair
If a fault cannot be repaired, please contact SEW-EURODRIVE Service (see "Address
list").
Please always specify the digits of the status label when you contact the SEW elec-
tronics service so our Service personnel can assist you more effectively.
Provide the following information when sending the device in for repair:
• Serial number (see nameplate)
• Type designation
• Unit design
• Short description of the application (application, control type, etc.)
• Nature of the fault
• Accompanying circumstances
• Your own presumptions as to what has happened
• Any unusual events preceding the problem, etc.
8.9 Shutdown
WARNING
Electric shock caused by dangerous voltages in the connection box. Dangerous
voltages can still be present for up to 5minutes after disconnection from the power
supply system.
Severe or fatal injuries.
• Before removing the electronics cover, de-energize the device via a suitable ex-
ternal disconnection device.
• Secure the device against unintended re-connection of the voltage supply.
• Secure the output shaft against rotation.
• Wait for at least the following time before removing the electronics cover:
5minutes
To shut down the unit, de-energize the unit using appropriate measures.
8.10 Storage
Observe the following instructions when shutting down or storing the device:
• If you shut down and store the device for a longer period, close open cable bush-
ings and cover ports with protective caps.
• Make sure that the unit is not subject to mechanical impact during storage.
Observe the notes on storage temperature in chapter "Technical data".
29129451/EN – 12/2019
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