6-10
TROUBLESHOOTINGâ–ºTROUBLESHOOTING
FAX PROBLEMS
If you experience a problem with the fax function, first check the following table.
Problem Cause and solution Page
The machine does not operate.
Is the machine power switch turned on?
→ Turn the power switch ON.
1-11
Does the display show an error message?
→ Clear the error as instructed by the message.
4-60
Dialing is not possible.
Is the correct dial mode set for your line?
→ Check your line and set the correct dial mode.
7-19
Is the telephone line properly connected?
→ Check the connections.
4-2
Is the machine power switch turned on?
→ Turn the power switch ON.
1-11
Is the machine in fax mode?
→ Press the [FAX] key to set the machine to fax mode.
4-8
Cannot send a fax.
Does the receiving fax machine have paper?
→ Check with the operator of the receiving machine.
–
Is the receiving machine ready to receive?
→ Check with the operator of the receiving machine.
–
Are you using a transmittable original size?
→ Check the transmittable sizes.
1-30
Was the original size detected correctly?
→ Check size of the original.
1-30
The message "Reading canceled. Please retry sending
operation." appears.
→ If you attempt transmission while the message "Warming-up."
appears, the transmission may not take place correctly. Repeat
the transmission.
–
The transmitted image prints out
blank at the receiving side.
Was the original placed so that the correct side is scanned?
→ Make sure the original is placed so that the correct side is
scanned.
1-30
If the receiving machine is using thermal paper, was the thermal
paper loaded with the wrong side out?
→ Check with the operator of the receiving machine.
–
The transmitted image is distorted.
Were line conditions poor due to thunder or another reason?
→ Try the transmission again.
–
Were the resolution and exposure settings suitable?
→ Check the resolution and exposure settings.
–
White or black lines appear in the
transmitted image.
Is the document glass or the scanning glass for the document
feeder (the long, narrow glass) dirty?
→ Clean the document glass or the scanning glass for the document
feeder.
1-34
Transmission does not take place at
the specified time.
Is the machine's clock set to the correct time?
→ Set the clock to the correct time.
7-10
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