Administrator’s Guide for SIP-T5 Series Smart Media Phones
726
information on provisioning, refer to
Yealink_SIP-T2_Series_T19(P)
E2_T4_Series_T5_Series_W5_Series_IP_Phones_Auto_Provisioning_Guide_V81
.
Time and Date Issues
Why doesn’t the IP phone display time and date correctly?
Check if the IP phone is configured to obtain the time and date from the NTP server
automatically. If your phone is unable to access the NTP server, configure the time and date
manually.
Display Issues
Why is the touch screen blank?
Do one of the following:
Ensure that the IP phone is properly plugged into a functional AC outlet.
Ensure that the IP phone is plugged into a socket controlled by a switch that is on.
If the IP phone is plugged into a power strip, try plugging it directly into a wall outlet.
If your phone is PoE powered, ensure that you are using a PoE-compliant switch or hub.
Why does the IP phone display “No Service”?
The touch screen prompts “No Service” message when there is no available SIP account on the
IP phone.
Do one of the following:
Ensure that an account is actively registered on the IP phone at the path
Settings->Status->Accounts.
Ensure that the SIP account parameters have been configured correctly.
Phone Book Issues
What is the difference between a remote phone book and a local phone
book?
A remote phone book is placed on a server, while a local phone book is placed on the IP phone
flash. A remote phone book can be used by everyone that can access the server, while a local
phone book can only be used by a specific phone. A remote phone book is always used as a
central phone book for a company; each employee can load it to obtain the real-time data from
the same server.
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