Troubleshooting
291
Why does the far-site display black screen when local starts a
presentation?
This situation may due to the difference between Signaling Server address and the Media Server
address.
The actual address is different from the negotiated address, so that start a presentation in this
situation will result in the failure of sending packets to the correct address. You can disable the
network adaptive feature, so that the system will send packets to the negotiated address other
than the actual address.
Network address adapter parameter is described below:
Enable or disable the network
address adapter feature.
Valid values:
Enabled-send packets to the
actual address.
Disabled- send packets to the
negotiated address other than
the actual address.
Default: Enabled
To configure the network address adapter via web user interface:
1. Click on Setting->Call Features.