Marking a Message as Urgent
Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 115
620-05600070B
NOTE: When you delete a voice mail message, the message is deleted, but the caller ID
and message received information (date, time, etc.) remains in the inbox listing
until you exit voice mail.
Forwarding a Message to Another Mailbox
To forward a voice mail message to another mailbox, follow these steps:
1. Press 6.
You hear a prompt to enter the number of the person(s) to whom you want to
forward the message.
2. Enter the phone number and then either:
• press # to enter another number or,
• press ## if this is the only (or last) person to receive the forwarded
message.
3. You get a prompt to leave an introduction to the forwarded message:
a. Record your introductory message.
To forward the voice mail immediately without an introductory message,
press # immediately after the prompt.
b. Press # to accept the message.
4. Choose one of the following options to finish forwarding:
• Press 1 to forward the message.
• Press 2 to change the introductory message.
• Press 3 to review the introductory message.
• Press 9 to mark urgent and forward.
• Press * to cancel the forward.
Press * at anytime to cancel the forward. If you press *, you must reenter the
extension(s) and any desired introduction.
Replying to a Message
To reply to a message you receive:
1. Press 2 to reply to the message.
You hear a prompt to record your reply.
2. Record your reply message.
3. Press # to accept your message.
Your voice mail system gives you the following options:
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