Call Trace
38 System Telephone Features Cisco 7960/7940 Telephone User Guide
620-05600070B
2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
3. Wait for the called party to answer.
Call Trace
Call Trace allows you to record the telephone number of an offending call, but must
be performed immediately after the offending call is ended.
NOTE: The feature will not work if Call Waiting is triggered while you are receiving the
offending call.
1. Hang up.
2. Press *57 on the telephone keypad.
NOTE: On the 7960 MGCP phone, you may skip the next step.
3. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.
The last number that called you is traced. After you initiate Call Trace, a recording
informs you if the trace succeeded and provides you with an 800 number you can
use to take legal action.
Your phone number and the caller ID of the offending caller is recorded in the
phone system’s Call Data Record (CDR). Check with your service provider to
retrieve the phone number of the traced call from the CDR. Note the time and date
that you traced the call, as this will help the system administrator find the call in the
CDR file.
Call Waiting
If your phone is configured with Call Waiting, you can answer an incoming call
without disconnecting from the current call.
If a call comes in while you are on the phone, you will hear a single beep repeated
approximately every ten seconds.
NOTE: If your phone is configured to be part of a Hunt Group, it will skip to the next phone
in the hunt group before you will be able to pick up the second incoming call.
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