Cisco ASR 1000 Configuration Guide

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Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
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Chapter 23 Troubleshooting the Cisco WebEx Node for the ASR 1000 Series
General Troubleshooting Information
service-spa# ?
Exec commands:
clean Clean commands
copy Copy files from src to destination
delete Remove files
dir Directory listing for files
exit Exit from the EXEC
format Format a device with ext3/fat16/dummy file system
fsck Perform file system check operation
less Shows content of file
load Load plug-in image
mkdir Create new directory
move Move files
ping Send echo messages
rmdir Remove existing directory
show Show system information
terminal Set terminal line parameters
traceroute Trace route to destination
webex Webex Application Commands
Some of the most useful commands include:
• show eventlog—Dumps the content of the /var/log/messages file.
• show disk partitions—Displays the partitions available on the hard disk drive (HDD).
• show disk smart—Displays S.M.A.R.T. output of the HDD.
• show tech-support—Gathers information for troubleshooting.
• ping—Sends echo messages.
• copy tftp: disk0:—Copies files from a TFTP server to the HDD first partition.
• load—Loads a plug-in image.
• exit—Exits from the Cisco WebEx Node SPA console.
Exiting the Cisco WebEx Node SPA Console
To exit the SPA console, use the exit command as shown in the following example:
service-spa# exit
Router#
Handling TraceBack and Core Dump Files on the Cisco WebEx Node SPA
This section describes how to gather traceback and core dump file information for troubleshooting by
Cisco technical support.
Collecting Core Dump Files for the Cisco WebEx Node SPA
Linux utilities on the Cisco WebEx Node SPA and the WebEx application software can create core dump
files when errors occur. When this happens an error message is logged on the RP console as shown in
the following example:
*May 22 17:12:02.210: %SPA_SRVCS_ENGINE-2-APP_MSG_CRIT: SIP1/0: SPA-WMA-K9[1/0]: Core dump
generated for 'smartd' (corefile:smartd-626-11-1242970631.core.gz). If the problem
persists, contact your technical support representative for assistance.

Cisco ASR 1000 Specifications

General

Brand	Cisco
Model	ASR 1000
Category	Network Router
Language	English