Cisco ASR 1000 Configuration Guide

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Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
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Chapter 23 Troubleshooting the Cisco WebEx Node for the ASR 1000 Series
Performing Basic Troubleshooting
Troubleshooting Booting Failures
You can perform most of the troubleshooting for booting failures using the show platform and show
hw-module subslot all oir commands and examining the output to determine the source of an
operational problem. Check the output of the show platform command to verify that the SIP and SPA
are operational.
The following sections provide information about troubleshooting booting failures on the Cisco WebEx
Node SPA:
• Troubleshooting Longer Booting Times in the Cisco WebEx Node SPA, page 23-9
• Troubleshooting the Cisco WebEx Node SPA in an Out-of-Service State, page 23-10
Troubleshooting Longer Booting Times in the Cisco WebEx Node SPA
Sometimes the Cisco WebEx Node SPA can remain in a booting state for longer-than-usual periods of
time. There can be normal reasons for this, or it can be an indication of a problem.
Use the show hw-module subslot all oir command to display the operational status of the Cisco WebEx
Node SPA. The following example shows sample output from the show hw-module subslot all oir
command that shows the Cisco WebEx Node SPA in subslot 1/1 in the booting state:
Router#sh hw-module subslot all oir
Module Model Operational Status
------------- -------------------- ------------------------
subslot 0/0 SPA-2X1GE-V2 ok
subslot 0/1 SPA-WMA-K9 ok
subslot 1/1 SPA-WMA-K9 booting
To troubleshoot a Cisco WebEx Node SPA that is remaining in the boot state, complete the following
steps:
Step 1 Review some of the possible causes for longer booting times for the Cisco WebEx Node SPA that are
described in
Table 23-1.
If none of the reasons described in Table 23-1 are found, and the SPA remains in a booting state for more
than 2 minutes, then the SPA will eventually timeout in 6 minutes. The OIR process will automatically
try to recover from the problem. The OIR process will make 5 attempts to bring up the Cisco WebEx
Node SPA before powering off the SPA.
Step 2 Use the show logging command to look for the SPA_OIR-3-SPA_POWERED_OFF message as shown
in the following example:
*Mar 3 23:27:39.884: %SPA_OIR-3-SPA_POWERED_OFF: subslot 1/0: SPA WMA SERVICES SPA
powered off after 5 failures within 1200 seconds
Step 3 Reload the SIP as shown in the following example to try to correct the problem:
Router# hw-module subslot slot 1 reload

Cisco ASR 1000 Specifications

General

Brand	Cisco
Model	ASR 1000
Category	Network Router
Language	English