•
When you manually trigger a snapshot, configuration, or inventory alert group message and do not
specify a destination profile name, a message is sent to all active profiles that have either a normal or
periodic subscription to the specified alert group.
DETAILED STEPS
PurposeCommand or Action
Enables privileged EXEC mode.enable
Step 1
Example:
Router> enable
•
Enter your password, if prompted.
Sends a snapshot alert group message to one destination
profile if specified, or to all subscribed destination profiles.
call-home send alert-group snapshot [profile name ]
Example:
Router# call-home send alert-group snapshot
profile profile1
Step 2
Sends a crash alert group message to one destination profile
if specified, or to all subscribed destination profiles.
call-home send alert-group crash [profile name ]
Example:
Router# call-home send alert-group configuration
profile profile1
Step 3
Sends a configuration alert group message to one destination
profile if specified, or to all subscribed destination profiles.
call-home send alert-group configuration [profile name
]
Example:
Router# call-home send alert-group configuration
profile profile1
Step 4
Sends an inventory alert group message to one destination
profile if specified, or to all subscribed destination profiles.
call-home send alert-group inventory [profile name ]
Example:
Router# call-home send alert-group inventory
Step 5
Submitting Call Home Analysis and Report Requests
You can use the call-home request command to submit information about your system to Cisco Systems to
receive helpful analysis and report information specific to your system. You can request various reports,
including security alerts, known bugs, best practices, and command references.
Note the following guidelines when manually sending Call Home analysis and report requests:
•
If a profile name is specified, the request is sent to the profile. If no profile is specified, the request is
sent to the Cisco TAC profile. The recipient profile need not be enabled for the call-home request. The
profile specifies the email address where the transport gateway is configured so that the request message
can be forwarded to the Cisco TAC and you can receive the reply from the Smart Call Home service.
•
The ccoid user-id is the registered identifier of the Smart Call Home user. If the user-id is specified, the
response is sent to the email address of the registered user. If no user-id is specified, the response is sent
to the contact email address of the device.
Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration
Guide for Cisco IOS XE Fuji 16.8.x
26
Call Home
Configuring Call Home
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