60 Troubleshooting
Card Jams
A card jam occurs when the card does not reach the proper position for the next action. To begin
troubleshooting a card jam, first determine where in the system the card jam has occurred. Card
jams can occur in either the printer or embosser components.
Printer Card Jam
1. Unlock the printer and open the printer supplies access door on the multi-hopper.
2. Press the silver latch button and open the printer swingarm.
3. Remove the print ribbon cartridge.
4. Rotate the manual advance knob on the side of the printer until the jammed card is
accessible from the rollers.
5. Remove the card.
If no card jam is located in the printer, continue with “Embosser Card Jam” on page 61.
6. Close the printer swingarm. Press down on the ridges on the front of the swingarm to make
sure that it latches completely on both sides.
7. Close the printer supplies access door on the multi-hopper.
8. Lock the printer.
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