74 Troubleshooting
123: Insert new card side 1 up
1. Insert a new card in the printer with side 1 facing up.
2. If the card is not immediately picked, press the printer’s USER button.
124: Insert same card side 2 up
1. Take the card from the printer.
2. Turn the card over end to end so side 2 is facing up.
3. Insert the card in the printer.
4. If the card is not immediately picked, press the printer’s U
SER button.
149: Option not installed
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the U
SER button on the printer to clear the message.
150: Print while unlocked
The printer is unlocked. The card will be canceled.
Make sure that all access doors are closed securely and locked.
151: Failed to lock
An attempt to lock the printer failed. The card will be canceled.
1. Make sure that all access doors are closed securely.
2. Try locking the printer again.
HINTS & TIPS
Make sure that the reject tray is installed properly before locking the printer.
152: Insert new card side 2 up
1. Turn a new card over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s U
SER button.
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