DataCard CE870 User Manual

72 Troubleshooting
116: Magstripe not available
The printer does not have a magnetic stripe option. The card will be canceled.
Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option
installed.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
 Look at the printer configuration label inside the printer component. If the label shows either
“M” or “J”, the system has a magnetic stripe option that is not working. Request service.
 To process the card without magnetic stripe processing, remove the magnetic stripe data
from the card design and send it again.
117: Reader not available
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings or print to a printer that is
configured to support the personalization being requested.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
The printer component does not have a reader option. Remove the reader request from the card
and send it again.
118: Print ribbon type problem
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
 Purchase ribbon from your dealer or authorized reseller.
 Check the Entrust Datacard website for updated firmware that supports new ribbon types.

DataCard CE870 Specifications

General

Brand	DataCard
Model	CE870
Category	Printer
Language	English