CE870 Instant Issuance System User’s Guide 67
Printer Messages
The following messages indicate a condition in the printer component.
Close and lock doors
A secure door is physically unlocked on the system.
1. Gently try to open all secure doors on the system.
2. Close any open door and lock the printer and/or embosser using the key.
100: Request not supported
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the U
SER button on the printer to clear the message.
Send the card to print again.
101: Job could not complete
The card took too much time to complete.
The card will be canceled.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
If you are connected to a network, verify the connection.
Ask your administrator for assistance if needed.
102: Card not in position
The card is not positioned in the printer correctly.
1. Open the printer and remove the ribbon cartridge.
2. Turn the knob to remove the card.
3. Replace the ribbon cartridge and close the printer
Press the U
SER button to clear the message and send the card to print again.
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