116Installation and Service Guide: Color Controller E-46A
Troubleshooting
Error messages and conditions
To address specific error messages or conditions, see “E-46A error messages and conditions” on page 117. Use the
table to locate the problem or symptom that you want to fix, read about the possible causes, and then perform the
suggested actions to solve the problem.
If troubleshooting strategies (checking cables and connections, reinstalling system software, and so forth) do not solve
the problem and you suspect that the hard disk drive or motherboard is faulty, note that it is highly unlikely that the
hard disk drive and the motherboard are both defective; therefore, avoid replacing both to solve one problem. Always
troubleshoot in the following order.
1 Replace the hard disk drive and install system software.
Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-46A to
another is incorrect and strongly discouraged.
The drive required is:
• Present
• Correctly installed
• Not visibly damaged
• Activity LED lights on power up
DVD drive SATA cable is:
• Firmly connected to correct SATA connector on motherboard
• Not visibly damaged
DVD drive, page 84
Each cable required is:
• Present
• The correct type
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors)
Hard disk drive data cable, page 80
DVD drive power and data combination cable,
page 84
Power supply, page 78
If included in the system, the required mouse, monitor, and keyboard are
present and appear undamaged. The mouse and keyboard are connected to
the correct ports on the E-46A connector panel.
The cables required are:
• Present
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors)
• Mouse (if applicable)
• Monitor (if applicable)
• Keyboard (if applicable)
• Monitor power cord (if applicable)
Do not replace the hard disk drive and the motherboard at the same time. Doing so in the wrong
order, without transferring options to the new motherboard, will cause the system to malfunction.
Conditions to verify Part and additional page references
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