GERAFT LOGIQ P9/P7
D
IRECTION 5604324, REVISION 11 DRAFT (JANUARY 24, 2019) SERVICE MANUAL
7-30 Section 7-7 - Troubleshooting Trees, Instructions and Tech Tips
7-7-10 Log analysis
Error logs and monitoring logs are kept in a database format. If needed for troubleshooting, collect them
with Alt+D or gather logs. Either process extract information from the database in a collection of files
that are readable for the field.
Crashes
Crash information is contained in /Log/CrashDump.
Use this log to troubleshoot issues with software crashes. Send these files to engineering for evaluation
and determination of the root cause.
Auto transfer errors
When auto transfer is enabled, error information is contained in CSD_LogFile.log.
Auto transfer periodically logs data to the back office. For example:
13:27:49] ERROR data-transfer.js:764 DataTransfer Manual Data Transfer: Error in uploading full
logs file D:\Scanner\upload\log_LogOther_E70034_171221_132748_DB.zip "error"
This example may indicate that network connectivity has been compromised on the LOGIQ P9/P7 or
there is an issue with the facility reaching out to the back office. Check with the network administrator.
Service alerts
Service alert information is contained in /Log/SvcAlert*.txt.
Use this log to troubleshoot issues with alerts generated by the LOGIQ P9/P7. Alerts can also be viewed
on the Service desktop. Review log file content to determine the errors the LOGIQ P9/P7 has generated
in the past.
USB issues
USB information is contained in /Log/ScLogsDatabase/UsbLog.txt.
Use this log to troubleshoot issues with a USB device that may be working intermittently. This log
indicates connection and disconnection of USB devices during operation.
Probe use
Probe use information is contained in /Log/ScLogsDatabase/MainLog.txt.
Use this log to troubleshoot issues with probes. This log indicates probe selection and mode.
Monitoring logs
Monitoring log information is contained in /Log/ScLogsDatabase/MonitoringLog.txt.
Use this log to troubleshoot issues with voltage and temperature. This log contains the monitoring
parameters for voltage and temperature, same used to the status indicators on the Service desktop.
Use this log to evaluate details of red indicators in the Service desktop.
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