GE H
EALTHCARE
D
IRECTION
GA091568, R
EVISION
5 VIVID E9 S
ERVICE
M
ANUAL
7 - 6 Section 7-4 - Troubleshooting Tips
7-4-3 Back End Processor
7-4-3-1 System Halt Errors - Lock ups or Intermittent Problems
• Collect Error Logs and send them to the OLC to be evaluated. (On the scan screen, press ALT+D).
It is extremely important to give as much details as possible about the occurrence of the problem
and the date and time it showed up.
• Reload the software.
7-4-3-2 CD/DVD Drive Failures
• Check that the media (disk capacity and speed) is supported.
- For the CD, the capacity is normally 700MB.
• If the CD drive is having problems, replace the CD Drive.
• If the problem persists, replace the BEP.
7-4-3-3 Image CD/DVD not read
• Put the CD or DVD in a laptop and see if it can be read. If it can't be read, the disk is bad.
• If it can be read, make a copy at a low burn speed (8X). If the copy doesn't work replace CD-RW or
DVD-R drive.
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