Hard Drive Problems
Hard drive problems that occur during installation are usually due to rough handling. The drive
may not be correctly seated or may have been damaged in transit. If you are experiencing hard
drive problems, follow these steps:
1. Remove and reinsert the faulty hard drive.
2. Swap the hard drive with one from another slot or with a known good spare.
3. Remove and reinstall the hard drive backplane. Check that connectors are fully engaged.
4. Replace the hard drive backplane.
Console Problems
Console problems during installations can be caused by faulty interconnections. If you are
experiencing monitor, keyboard, or mouse problems, follow these steps:
1. Check the monitor controls. Adjust contrast and brightness as required.
2. Inspect all power and interconnecting cables. Check that all console connectors are fully
engaged.
3. Check that all iLO 2 MP board connectors are fully engaged.
4. Exercise the appropriate self-test features of the console software.
Downloading and Installing the Latest Version of the Firmware
HP makes every effort to provide you with the most current version of firmware. However, there
can be instances when this is not the case.
To ensure you have the latest version of the firmware running on the server, download the latest
version of the firmware from the web, and create a CD to install the firmware on the server.
Downloading the Latest Version of the Firmware
To download the latest version of the firmware from the web, follow these steps:
1. Go to: http://www.hp.com/go/bizsupport
2. Select download drivers and software.
3. Select Itanium-based serversfrom the Server category.
4. Select your product from the servers listed.
5. Select your operating system.
6. Select the firmware package you want to download.
7. Download the firmware package, and follow the instructions for updating the firmware
included in the release notes.
Installing the Latest Version of the Firmware on the Server
To install the latest version of the firmware on the server, follow these steps:
1. Initiate a server console session.
2. Insert the CD with the copy of the latest version of the firmware.
3. Using the EFI Boot Manager menu, boot to the drive that contains the CD with the updated
firmware.
4. Follow the instructions to update the firmware.
86 Installing the Server
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