103
XP7202 Instruction Manual
Questions or Assistance
Inspection or Repairs
For questions or assistance, please direct your email to
productsupport@horizonhobby.com, or call 877.504.0233
toll free to speak to a service technician.
Inc. is not responsible for merchandise until it arrives and
is accepted at our facility. Include your complete name,
address, phone number where you can be reached during
business days, RMA number, and a brief summary of the
problem. Be sure your name, address, and RMA number
are clearly written on the shipping carton.
If your product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon Hobby,
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Providing warranty conditions have been met, your
product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of
Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and the
expense exceeds 50% of the retail purchase cost, you
will be provided with an estimate advising you of your
options. You will be billed for any return freight for
non-warranty repairs. Please advise us of your preferred
method of payment. Horizon Hobby accepts money
orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. If you choose to
pay by credit card, please include your credit card number
and expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and will be
disposed of accordingly.
Electronics and engines requiring inspection or repair
should be shipped to the following address (freight
prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring inspection or repair should be
shipped to the following address (freight prepaid):
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
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