User's Guide
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Paper feed problems
Paper jam message remains after jam is cleared
Open front door and remove all trays.
1. Clear any jammed pages.
Note: Make sure all paper fragments are removed.
2. Press
to clear the message and continue printing.
Does the paper jam message remain?
Contact technical support.
Jammed pages are not reprinted
a. From the printer control panel, navigate to:
>Settings > >General Settings > >Print
Recovery > >Jam Recovery >
b. Press the arrow buttons until On or Auto appears, and then press
.
2. Resend the pages that did not print.
Were the jammed pages reprinted?
solved.
support.
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