Whirlpool Cabrio WTW8500DC User Manual

DIAGNOSTICS & TROUBLESHOOTING
Whirlpool 2014 CABRIO
®
Direct Drive Washer
n
5-3
For Service Technician Use Only
Diagnosc Guide
Before servicing, check the following:
n Make sure there is power at the wall outlet.
n Has a household fuse blown or circuit breaker tripped?
Was a regular fuse used? Inform customer that a me-
delay fuse is required.
n Are both hot and cold water faucets open and water
supply hoses unobstructed?
n Make sure drain hose is not sealed into drain pipe, and
that there is an air gap for venlaon. Ensure drain
height is between 39” (991 mm) and 8’ (2.4 m) above
the oor.
n All tests/checks should be made with a VOM (volt-
ohm-milliammeter) or DVM (digital-voltmeter) having a
sensivity of 20,000 Ω per volt DC or greater.
n Resistance checks must be made with washer
unplugged or power disconnected.
n IMPORTANT: Avoid using large diameter probes when
checking harness connectors as the probes may
damage the connectors upon inseron.
n Check all harnesses and connecons before replacing
components. Look for connectors not fully seated,
broken or loose wires and terminals, or wires not
pressed into connectors far enough to engage metal
barbs.
n A potenal cause of a control not funconing is
corrosion or contaminaon on connecons. Use an
ohmmeter to check for connuity across suspected
connecons.
Diagnosc LED – Main Control
A troubleshoong tool has been implemented onto the main
control board—a diagnosc LED (see Figure 1). LED Flashing –
The Control is detecng correct incoming line voltage and the
processor is funconing. LED OFF or ON – Control malfuncon.
Perform TEST #1: Main Control, page 6-5, to verify main
control funconality.
Self Diagnosc Mode
These tests allow factory or service personnel to test and
verify all inputs to the main control board. You may want to
do a quick and overall checkup of the washer with these tests
before going to specic troubleshoong tests.
Figure 1 - Diagnostic LED
LED
LOCATION
ACTIVATING SERVICE DIAGNOSTIC
MODE
1. Be sure the washer is in standby mode (plugged in with all
indicators o).
2. Select any three (3) buons (except POWER) and follow
the steps below, using the same buons (remember the
buons and the order that the buons were pressed):
Within 8 seconds,
• Press and Release the 1st selected buon,
• Press and Release the 2nd selected buon,
• Press and Release the 3rd selected buon;
• Repeat this 3 buon sequence 2 more mes.
3. If this test mode has been entered successfully, all
indicators on the console will be illuminated for 5 seconds
with “888” showing in the three-digit display and a tone
will sound. If there are no saved fault codes, all indicators
on the console will momentarily turn o, and then only
the seven segment display will come back on and display
“888”. Upon entry to Service Diagnosc mode, all cycles
and opons reset to factory default.
NOTE: The Service Diagnosc mode will me out aer
5–10 minutes of user inacvity, or shut down if AC power
is removed from the washer.
Unsuccessful Activation
If entry into diagnosc mode is unsuccessful, refer to the
following indicaon and acon:
Indicaon: None of the indicators or display turn on.
Acon: Select any cycle.
¾ If indicators come on, try to change the funcon for
the three buons used to acvate the diagnosc test
mode. If any buon is unable to change the funcon,
something is faulty with the buon, and it will not
be possible to enter the diagnosc mode using that
buon. Replace the user interface.
¾ If no indicators come on aer selecng the cycle, go to
TEST #1: Main Control, page 6-5.
Activation with Saved Fault Codes
If there is a saved fault code, it will be ashing in the display.
Review the Fault/Error Codes table on pages 5-9 to 5-11 for
the recommended procedure. If there is no saved fault code,
“888” will be displayed.

Whirlpool Cabrio WTW8500DC Specifications

General

Style	Top-Loading
Color	Chrome Shadow
Washer Capacity	5.3 cu ft
Dryer Capactity	-
Max Spin Speed	850 RPM
Spin Speeds	2
Spin Class	D
Number of Cycles	26
Cycle Selections	Drain & Spin
Wash	Towels
Options	Clean Water
No spin and No heat	Extra Rinse
Hours	Delay Wash
Noise level	-
Temperature Selections	-
Cold)	Eco Warm
Internal Heater	yes
Delay Start / End	yes
Cycle Signal	yes
Steam	yes
Dispenser	single load
Energy Class	-
Annual Energy Consumption	196 kWh
Annual Water Consumption	-
Water Consumption Per Cycle	-
Voltage	120 V
Frequency	-
Current	15 A
Temperature Settings	5
Soil Levels	light, medium, normal, heavy
Smart Home	no

Weight and Dimensions

Depth	27-7/8 in
Height	42-1/8 in
Width	27-5/8 in
Net Weight	160 lb