Whirlpool Cabrio WTW8500DC - Troubleshooting Guide

DIAGNOSTICS & TROUBLESHOOTING
Whirlpool 2014 CABRIO
®
Direct Drive Washer
n
5-13
For Service Technician Use Only
Problem Possible Cause Checks & Tests
Won’t Power Up
• No operaon
• No keypad
response
• No LEDs or display
No power to washer. Check power at outlet, check circuit breakers, fuses, or juncon
box connecons.
Connecon problem between AC
plug and main control.
Check the AC power cord for connuity.
Connecons between main control
and UI.
Check connecons and connuity between main control and UI.
User Interface problem. See TEST #4: Keys and Encoders, page 6-11.
Main Control problem. See Test #1: Main Control, page 6-5.
Won’t Start Cycle
No response when
START is pressed
Lid lock mechanism not funconing. 1. Lid not closed due to interference.
2. Lock not closed due to interference.
3. See TEST #8: Lid Lock, page 6-15.
Connecons between main control
and UI.
Check connecons and connuity between main control and UI.
User Interface problem. See TEST #4: Keys and Encoders, page 6-11.
Main Control problem. See Test #1: Main Control, page 6-5.
UI Won’t Accept
Selecons
Connecons between main control
and UI.
Check connecons and connuity between main control and UI.
User Interface problem. See TEST #4: Keys and Encoders, page 6-11.
Main Control problem. See Test #1: Main Control, page 6-5.
Won’t Fill No water supplied to washer. 1. Check water connecons to washer.
2. Verify that hot and cold waster supply is on.
Plugged lter/screen. Check for plugged lter or screen in the water valve or hoses.
Drain hose installaon. Check for proper drain hose installaon.
Valve problem. See TEST #2: Valves, page 6-7.
Main Control problem. See Test #1: Main Control, page 6-5.
Overlls Pressure hose. See TEST #6: Water Level, page 6-13.
Valve problem. See TEST #2: Valves, page 6-7.
Washer requires calibraon. Perform Service Calibraon, page 5-6.
Pressure transducer on main
control
See Test #1: Main Control, page 6-5.
Won’t Dispense Fabric
Soener or Oxi (Oxi
not on all models)
No water supplied to washer 1. Check water connecons to washer.
2. Verify that hot and cold waster supply is on.
Obstrucon in dispenser. Clean obstrucon from dispenser.
Valve problem. See TEST #2: Valves, page 6-7.
Main Control problem. See Test #1: Main Control, page 6-5.
Troubleshoong Guide
NOTE: Always check for error codes rst (pages 5-9 to 5-11)
Some tests will require accessing components. See page 6-3, for component locaons. For detailed troubleshoong procedures,
refer to Secon 6, “Tesng” beginning on page 6-1.