10.2.4 Error code series 400
NOTICE!
With some error messages the pump should always be sent to the
customer service department as it is only possible to access the level of the
control to which these messages relate. The
Ä
‘Information about sending
pumps to Customer Service.’ on page 149 should be observed!
Fault description Cause Remedy
Error 401 Motor overloaded. Send pump to Customer Service.
Error 402 Fault in motor hardware. Send pump to Customer Service.
Error 403 Fault in motor control. Send pump to Customer Service.
Error 405 to 418 Motor blocked. Send pump to Customer Service.
10.2.5 Error code series 500
NOTICE!
With some error messages the pump should always be sent to the
customer service department as it is only possible to access the level of the
control to which these messages relate. The
Ä
‘Information about sending
pumps to Customer Service.’ on page 149 should be observed!
Fault description Cause Remedy
Error 500 Internal communication - timeout. Send pump to Customer Service.
Error 501 Internal communication - internal error. Send pump to Customer Service.
Error 502 Internal communication - no
communication participants found.
Send pump to Customer Service.
10.3 Repairs / returns to Ecolab Engineering GmbH
10.3.1
Conditions for returns
DANGER!
Information about sending pumps to Customer Service.
Note that our Customer Service department will accept delivery only of
parts and pumps that are clean, have been flushed with water and are free
from metering agents.
Always thoroughly clean all parts before returning parts and pumps.
Please also pack the returned goods in a suitable bag to prevent residual
moisture from leaking into the surrounding packaging.
T
ogether with the returned pump, please include a copy of the product data
sheet for the metered chemical being used so that our service employees
can use the required PPE when working with the pump.
Operational malfunctions / troubleshooting
154417102276 Rev. 5-02.2020
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